Services

The Kanavel Group understands the challenges professionals face when managing enterprise level technology. Our focus is to show you how to augment your existing environment with cutting edge technology solutions that are cost effective and simple to manage. To meet your needs, we provide a full range of services and support options. From covering every aspect of the development and maintenance of your systems, to creating new policies and procedures, augmenting your staff as needed. Essentially we do everything from the jack to the cloud.

Network Design & Implementation

Our network engineers are certified and trained to handle all your networking needs. From designing networks, to troubleshooting issues, we can provide a full range of network services for our clients. Our engineers are certified in Cisco, Brocade, Palo Alto Networks, Microsoft, SonicWall, Barracuda, and Ruckus. Knowing what you currently have and where you would like to go is the first priority in any goal. TKG’s assessment service is the key to success in the IT industry. We sit down with you and get an understanding of your business goals and objectives. We then gather all the relevant data as to how your current network is designed and configured. Afterwards, we perform a gap analysis and provide you with a road map to achieve your goals and objectives in a cost-effective and timely manner. As with any business, planning is the key to success. At TKG we bring a range of experience across several industries to help you understand and define your networking needs.

Virtualization & Cloud Services

   TKG can help make sure you're getting the right tools and technology to match your business requirements and objectives. We are Citrix Certified Gold Partners and VMware Enterprise partners, meaning your virtualization needs will be addressed with the highest possible standards. We'll meet with you to fully understand your situation, budget, desires, timelines, and expectations. We'll even create and apply our services to prepare budget estimates on hardware, software, and services to give you an idea of what you're spending for what you're getting before you take that next step.

On-site Technology Support

Sometimes you just need a little face time to get the job done. Our Field Service Technicians have years of experience, they are certified and familiar with a wide variety of technologies, and go through extensive background checks before stepping onto a customer site. Our on-site services range from on call support to full time dedicated account management. We provide all of our On-Site customers with a dedicated 800 number for 24/7 support, an online ticketing system and virtual knowledgebase for a history of support issues.

Structured Cable and Fiber

Our field technicians are certified in the latest CAT cabling and fiber options available for our customers. We design, pull, terminate, and certify cabling jobs large and small.

Remote Monitoring

Knowing the status of your current assets and where you would like to take your organization is an important step in advancement. Our monitoring and remote support service helps you keep your environment in top shape and provides support to your IT personnel when needed. Our data center technicians are available on call, 24/7, and can assist with everything from swapping hard-drives, to rack and stack tasks, to providing hands and eyes support.

24 Hour NOC Support

Your business never sleeps. TKG is committed to keeping you up and running, no matter the problem or the time of day. We know this is important to you so we take a proactive approach to managing your environment. If you prefer level 2 escalation, just one call or email will connect you to a TKG systems engineer, who will either help you fix the problem remotely or dispatch a technician to assist.

Managed Helpdesk

Let us provide you a U.S. based and staffed, customized Help Desk dream team using technology best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users.  We can also provide remote monitoring services and ticket analytics to help you get a better picture of your IT support issues.

Data Center Operations

Managing skilled IT resources can be difficult: difficult to train, difficult to retain, and difficult to replace. Alleviate the drain on resources, money, and time with flexible, robust DC Operations managed services customized to meet your business needs. We have more than 20 years of expertise managing, maintaining, and supporting entire IT infrastructures and Data Center Operations.

Office 365 Planning

A migration from On-premise Exchange to Office 365 requires skilled planning and execution. Email, presence, instant messaging, unified communications, must blend together that enable new ways to work. However, integration is not automatic in today’s hybrid world, especially with enterprise back-end systems.

TKG's services for Office 365 helps organizations take advantage of the latest communications, collaboration and data analytics services on the Microsoft Cloud. TKGs proven expertise with Microsoft technologies are delivered through services, tools, and a migration methodology that focuses on the key aspects of a successful cloud productivity environment.

 

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